Reference

Terms and Conditions That Cover Your Account

These terms set out the rules that apply when you open and use your 36jili account — including how we handle deposits through GCash, Maya, and InstaPay, what we expect from you, and what you can expect from us.

Applies to all account holdersGCash, Maya, InstaPay coveredPhilippines eligible players onlySubject to local lawUpdated terms notified via account

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TERMS CONTACT

How to Reach Us About These Terms

If any part of these terms is unclear — or if you believe your account has been handled in a way that does not match what is written here — our support team is reachable through three direct paths. We treat terms-related queries as priority tickets and aim to respond with a written explanation, not just a canned reply.

ACCOUNT INTEGRITY

How We Uphold These Terms on Our Side

We hold ourselves to the same standards written in these terms. Below is how we handle the four areas that matter most to your account — data, security, records, and your right to request changes.

Data Handling

Your account information — including your GCash or Maya mobile number — is stored securely and used only for verification, payment processing, and support. We do not sell your data to third parties.

Account Security

Login sessions are protected by OTP verification tied to your registered mobile number. If we detect unusual account access, we may temporarily suspend the account and contact you directly before restoring it.

Transaction Records

Every GCash, Maya, and InstaPay transaction is logged against your account with a timestamp and reference number. You can view your full transaction history from the account cashier at any time.

Requesting Changes

To update your registered details — mobile number, linked e-wallet, or account name — submit a request through live chat or email. Changes to payment details require identity re-verification before they take effect.

What These Terms Actually Cover

36jili Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

By creating an account on 36jili and using any part of the platform — whether that's the live casino tables, the slots lobby, the sportsbook, or the cashier — you agree to be bound by these terms. They cover how your account is opened and verified,

1
the rules around depositing and withdrawing funds through GCash, Maya, or InstaPay, how bonuses and promotions are applied, and the conduct we require from every account holder. You must be an eligible individual under local Philippine law to hold an account. We reserve the right to
2
request identity verification before processing any withdrawal — this typically means confirming the mobile number linked to your GCash or Maya wallet matches the account name on file. Players in Manila and Antipolo access the same account terms as all other regions; there are no location-specific
3
exceptions within the Philippines. We may update these terms at any time. When we do, we will notify active accounts through an in-platform message or the registered contact on file. Continuing to use your account after a change is posted means you accept the updated terms.
4
If any section of these terms is found to be unenforceable under applicable Philippine law, the remaining sections stay in full effect.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Common Questions About These Terms

These are the questions we hear most often from account holders in the Philippines about how our terms work in practice — from payment rules to account closures.

Yes. All three payment methods are covered under the payment terms. Deposits are credited once the transfer clears and the reference number is confirmed against your account.

We will always notify you through your account inbox or registered contact before a material change takes effect. Minor clarifications may be updated without a formal notice, but the current version is always accessible on this page.

We may suspend or close your account depending on the nature of the breach. Any pending withdrawals to your GCash or Maya wallet will be reviewed before a final decision is applied to the balance.

Raise the dispute through live chat or email with your transaction reference number. We will check the payment log — including the InstaPay or GCash record — and respond with our finding in writing.

Promotions running on the platform come with their own conditions, which are shown at the point of opting in. Those conditions sit alongside these main terms and do not override them.

Send a closure request to our support team via email or live chat. We will process any eligible remaining balance to your linked GCash, Maya, or InstaPay account before closing.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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Terms and Conditions That Cover Your Account

How to Reach Us About These Terms

How We Uphold These Terms on Our Side

Data Handling

Account Security

Transaction Records

Requesting Changes

Common Questions About These Terms

01 Do these terms apply to deposits made through GCash, Maya, and InstaPay?

02 Can 36jili change the terms without telling me?

03 What happens if I break the account rules?

04 How do I dispute a transaction under these terms?

05 Are there separate terms for bonuses and promotions?

06 How do I close my account if I no longer want to use 36jili?

Terms & Conditions

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