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How 36jili Handles Your Personal Information

Your account data and payment details stay within 36jili's secure handling practices — from the moment you register through every GCash, Maya, or InstaPay transaction you make.

Account data protectedGCash, Maya, InstaPay transaction privacyYour right to access your dataNo third-party sale of your infoPhilippines-focused data handling

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DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Your personal data does not sit idle — it is actively protected through account-level security measures and a clear data retention policy. Here is the short version of how each area works inside 36jili.

Account Security

Your login is protected by one-time password verification sent to your registered mobile number. We never ask for your OTP through chat, email, or any external message.

Cookies and Session Data

Session cookies keep your account active during your visit and remember your display preferences. You can clear or block them through your browser settings at any time.

Data Retention

We keep your account and transaction data only as long as your account is active or as required under Philippine recordkeeping rules. Closed accounts are subject to a defined retention period before data is removed.

Requesting Changes

You can request access to your stored data, ask us to correct inaccurate details, or submit a deletion request. We respond through our support channel after verifying your account identity.

What We Collect and Why It Matters

36jili Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

When you open an account with 36jili, we collect your registration details — name, contact number, and email address — along with transaction records tied to your payment method, whether that is GCash, Maya, or InstaPay. We use this data to verify your identity, process deposits

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and withdrawals, and keep your account secure. We do not sell, rent, or trade your personal information to unrelated third parties. Payment data from GCash, Maya, and InstaPay transactions is retained only as long as required for account operation and applicable recordkeeping obligations under local law.
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Cookies and session data collected through your browser or mobile device help us keep your login active and your preferences saved between sessions. You can adjust cookie settings in your browser at any time, though some account features may not work as expected without them. Access
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to your data, requests for correction, and deletion inquiries are all handled through our support channel. Availability of certain account features depends on local law and applies only where permitted for eligible players in the Philippines.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what we hold on your account, correct an error, or ask us to delete data, our support team handles privacy requests directly. Reach out through any of the channels below and include your registered account email so we can locate your record quickly.

Live Chat Open the chat widget inside your account dashboard and select the privacy or account query option. Our team picks up privacy requests through this channel.

Email Support Send your privacy request, correction, or deletion inquiry to our support email. Include your registered account email address so we can match your record.

Account Help Page Log into your 36jili account, go to Account Settings, and use the Data Request form. This is the fastest path for access and correction requests.

Common Questions About Your Privacy at 36jili

These are the questions we get most often about how your data is used, stored, and accessed. If your question is not here, reach out through live chat or the account data request form.

We collect your name, contact number, email address, and the payment method details you use — such as your linked GCash or Maya account reference — to verify your identity and process transactions.

We do not sell or rent your personal information. Data is only shared with service providers directly involved in running your account — such as payment processors handling your InstaPay or GCash transactions — and only under strict confidentiality terms.

Once your account is closed, we retain your data only for the period required under applicable Philippine recordkeeping obligations. After that period, personal data is removed from active systems.

Yes. Submit a deletion request through the Data Request form in your Account Settings or via our support email. We verify your identity first, then process the request in line with local legal requirements.

Payment records are stored separately from general account data and are accessible only to the account verification and payments team. We do not store your full e-wallet credentials — only the transaction reference needed for your account record.

Contact us immediately through live chat inside your account. Change your password and do not share the OTP sent to your registered mobile number with anyone. Our team will review your account activity and respond promptly.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

InfoLegal InfoAbout Us InfoBingo Session Times

How 36jili Handles Your Personal Information

How We Protect and Manage Your Information

Account Security

Cookies and Session Data

Data Retention

Requesting Changes

How to Reach Us About Your Data

Common Questions About Your Privacy at 36jili

01 What personal data does 36jili collect when I register?

02 Does 36jili share my data with other companies?

03 How long does 36jili keep my account data after I close my account?

04 Can I ask 36jili to delete my personal data?

05 How does 36jili protect my payment information from GCash, Maya, and InstaPay?

06 What should I do if I think my account data has been accessed without my permission?

Privacy Policy

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