Reference

Terms That Govern Your Account at 36jili

Everything that defines your relationship with 36jili — account rules, data handling, eligibility, and what happens when something goes wrong — is set out here. Access to the platform depends on local law and is available only where permitted for eligible players.

Eligibility by local lawAccount data rightsGCash, Maya, InstaPay transaction termsPrivacy and retention policyContact and dispute process
36jili Terms That Govern Your Account at 36jili
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under our terms, want to raise a dispute, or need to request a data correction, our support team handles legal-related queries through dedicated channels. Identifying your request as a legal or account-rights matter helps us route it to the right person faster.

Team online

Live Chat

Open a chat session directly from your account dashboard. Mark your query as a legal or account-rights matter so it reaches the right team without delay.

Email Support

Send your written request or dispute to our support email. Include your registered account name and the payment method used — GCash, Maya, or InstaPay — for faster processing.

Account Help Page

The account settings section has a direct link to submit data-access or data-deletion requests. This is the correct path for formal personal-data queries under applicable law.

HOW WE HANDLE DATA

Data Handling, Cookies, and Account Security

We collect only the data needed to run your account — name, contact details, payment references from your GCash, Maya, or InstaPay transactions, and device identifiers for security. We do not sell this data to third parties. Cookies on 36jili are used for session management and login security; you can adjust non-essential cookie preferences through the consent panel on your first visit. Data is retained for as long as your account is active and for the period required by applicable regulation after closure.

Data You Can Access

Log into your account and visit the privacy section to view what personal data we hold. You can request a full export or correction at any time through account settings.

Cookies and Session Data

Session cookies keep your login active. Analytics cookies are non-essential and can be switched off. Adjust preferences in the cookie panel shown at first visit or in site settings.

Account Security Steps

Each login triggers an OTP sent to your registered mobile number. Withdrawal requests go through a second identity check before funds move to your GCash or Maya wallet.

Retention and Deletion

We keep your data while your account is open and for the legally required period after closure. Submit a deletion request through the account help page once your account is closed.

Common Questions About Your Rights and Our Terms

These are the questions we receive most often about account terms, data rights, and legal eligibility. If your question is not here, reach us through the support channels listed above.

Eligibility depends on local law. You must be of legal age in your jurisdiction and access the platform only where it is permitted under applicable law in the Philippines.

We collect your name, contact details, and payment identifiers from GCash, Maya, or InstaPay. Device identifiers are also logged for account security and fraud prevention.

Yes. Log in, go to account settings, and use the privacy section to request a full data export. We process these requests as required under applicable data protection rules.

Contact us via live chat or email within 30 days of the transaction date. Include the payment reference and your registered account name so we can trace the payment quickly.

We retain your data for the period required by regulation after account closure. Once that period ends, you can submit a formal deletion request through the account help page.

We aim to notify you of material changes to our terms before they take effect. Continued use of the platform after a published update constitutes acceptance of the revised terms.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.